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Siebel Systems

Siebel Systems, Inc., founded by Thomas Siebel in 1993, is part of the Oracle Corporation (Since 2006). Siebel Systems develops eBusiness solutions for Customer Relationship Management (CRM), Enterprise Resource Management (ERM), and Partner Relationship Management (PRM). The company is currently the world’s leading CRM software provider. Within the last few years Siebel Systems has delivered the innovations necessary for a new generation of business intelligence capabilities. The company provides market leading business and customer solutions for a large number of analytically sophisticated companies worldwide. Working in the sphere of customer relationship management software applications, Siebel Systems addresses the growing needs of companies of all sizes to serve better their customers and acquire new ones. Today, Siebel Systems has more than 6,000 employees and offices in more than 30 countries. By implementing Siebel software, organizations are given the possibility to automate business processes, which results in outstanding customer experiences and growing competitive advantages. About 4 million users worldwide make Siebel Systems the undisputable CRM market leader.

The following is an overview of the Siebel product portfolio:

  • Siebel Business Analytics
  • Siebel CRM OnDemand
  • Siebel Customer Data Integration (CDI)
  • Siebel Call Center and Service
  • Siebel Customer Order Management
  • Siebel Industry Solutions
  • Siebel Marketing Automation
  • Siebel Partner Relationship Management
  • Siebel Professional Edition
  • Siebel Sales Force Automation
  • Siebel Self-Service and eBilling

Business Software solution

The business software solution implements the following modules after the first stage of Siebel CRM software development and deployment:

  • Integrating all customer (companies) information into Siebel
  • Old data is migrated to Siebel, using Siebel integration objects independent of the platform.
  • Maintaining contact information for each customer such as contact persons, addresses etc.
  • Implementing information about all interactions performed with a customer, such as phone calls, meetings, appointments, campaigns, public relations, recruiting etc.
  • Implementing sales order management
  • Managing quotes with respective products and product price lists

SAP R/3 Systems

SAP R/3 is one of the various software products of the biggest European software company SAP, which was founded in 1972 by five former IBM employees in Mannheim, Germany. SAP is an abbreviation for Systems Analysis and Product. SAP R/3 (also referred as mySAP) is the name of the main ERP software produced by the SAP Company. It integrates departments and functions across a company into one computer system and can be managed on multiple operating systems and platforms. The software product was officially launched in July 1992 and SAP became a market leader among large business applications. SAP R/3 covers a large number of typical business functions that are performed in a given organization. The complex application is distributed in modules, such as production planning, financials, human resources, sales, controlling etc. SAP R/3 is partially based on the older ERP version called SAP R/3 which was successfully implemented in many companies between 1980 and 1990.